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Action needed· Review overdueOpen document
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Policies · Quality

Incident Reporting and Investigation

Action needed

Defines how staff report, escalate, and close clinical and operational incidents, including timelines for leadership review.

Owner: A. Rivera, Compliance
Cadence: Reviewed 47 days ago
Next action: Review overdue

Sections

PurposeScopeDefinitionsProcedureDocumentationTraining

Outline preview

01Purpose: Protect clients and staff by ensuring every incident is reported promptly and investigated with a clear owner.
02Scope: Applies to all clinical, residential, and administrative staff across behavioral health programs.
03Reporting window: Staff must notify a supervisor within 1 hour of discovering a reportable incident.
04Investigation: Quality completes an initial fact pattern within 2 business days and closes or escalates within 10.
05Documentation: All reports live in the incident log with linked corrective actions and training follow-up.

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